Terms & Conditions

Welcome to dguna.com!
By accessing or using our website, you agree to comply with the following terms and conditions:

  1. Eligibility

    • You must be at least 18 years old to purchase products.

  2. Use of Website

    • You agree not to misuse our website, engage in fraudulent activity, or attempt unauthorized access.

  3. Product Information Disclaimer

    • Information on this site is for general purposes only and should not replace professional advice related to health, lifestyle, or product usage.

  4. Product Pricing & Availability

    • Prices may change without prior notice.

    • Product availability is subject to stock and manufacturer supply.

  5. Payment

    • We accept UPI, Debit/Credit Cards, Net Banking, and COD (where available).

  6. Limitation of Liability

    • We are not liable for misuse of products, delayed delivery due to third-party logistics, or errors caused by customer-provided information.

  7. Jurisdiction

    • All disputes are subject to the laws of India, with jurisdiction in Bangalore, Karnataka.

      Privacy Policy

      We respect your privacy and are committed to protecting your personal data.

      1. Data We Collect

        • Name, address, contact details.

        • Payment details (processed securely through third-party gateways).

      2. How We Use Data

        • To process and deliver your orders.

        • To send order confirmations, updates, and customer support communication.

      3. Data Sharing

        • We do not sell your personal data.

        • We may share details only with delivery/logistics partners and payment processors.

      4. Data Security

        • Your data is protected using SSL encryption and secure servers.

      5. Cookies

        • Our site uses cookies to improve browsing experience.

      6. Your Rights

      Return & Refund Policy

      1. Eligible Returns

        • Products can be returned only if:

          • Wrong product delivered.

          • Expired, damaged, or defective product received.

      2. Non-Returnable Products

        • Opened or used products.

        • Products without original packaging.

      3. Return Process

        • Raise a return request within 48 hours of delivery by contacting us at 9741200667 or email.

        • Share unboxing video/photos as proof.

      4. Refund Process

        • Once approved, refunds will be credited to your original payment method within 7–10 business days.

        • COD orders will be refunded via bank transfer.

      Shipping Policy

      1. Delivery Coverage

        • We deliver across India through trusted courier/logistics partners.

      2. Delivery Timeline

        • Orders are usually shipped within 24–48 hours and delivered in 3–7 working days, depending on location.

      3. Shipping Charges

        • Free shipping on orders above ₹999.

        • A nominal charge of ₹50–100 may apply for smaller orders.

      4. Order Tracking

        • Customers will receive tracking details via email/SMS once the order is dispatched.

      5. Undeliverable Orders

        • If delivery fails due to incorrect address or unavailability, re-shipping charges may apply.